Shipping and Returns
When will I receive my item?
We ship in-stock items within 5-7 business days of purchase. If an item has a lead time, it will be stated in the product description. Our lead times are generous and we tend to deliver sooner. Email us if you need something expedited at email@example.com - we will try our best!
We ship using UPS, USPS and DHL and provide tracking information. For international orders, scroll to the bottom.
I was not home to receive my package and it was sent back to the warehouse. What now?
Our re-shipping fee is $10 for items under $100 and $15 for items over $100.
This does not apply to international orders.
For international orders, scroll to the bottom.
My package is lost or stolen!
We’re sorry, that is a bummer, but generally we are not responsible for lost or stolen packages. If we are able to work together to get reimbursed by the shipping company, we will refund your item. Rugs and larger ticket items are always insured.
I put in the incorrect shipping address. Help!
Please double check your shipping address before placing your order. We ship orders based on the information provided, so it’s crucial that your shipping address is accurately entered. If you entered incorrect information, email us at firstname.lastname@example.org and we will do our best to remediate the situation. If it hasn’t gone out yet, no problem! We can easily update your information. If it has already shipped, we will attempt to have it intercepted and sent back to our warehouse. You will be responsible for the re-shipping fee (see above) as well as an intercept fee of $25. This does not apply to international orders.
Do you ship Internationally? What do I need to know?
Yes, you have the option of a few different carriers during checkout. Rates are automatically calculated based on the size and weight of the shipment. We strongly suggest using DHL instead of USPS. We do not accept returns on international orders.
USPS does not allow for tracking or insurance once the package has left the United States. This means we can not be held responsible for lost, stolen or damaged items.
All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping. If you have other questions regarding duties and taxes in your country, please contact your local customs office.
Please note custom fees can be up to 50% depending on where you live. If you refuse the package or are not available for delivery and it is sent back to our warehouse, we will deduct from your refund whatever fees result from the item being returned to our warehouse. The fees can be very high, so please diligently track your package and research custom fees.
How do I make a return?
If you would like an exchange or refund, please email email@example.com within 3 days of receiving your purchase. Product must be returned within 14 days unused, unopened (in the case of bedding) and in good condition. Condition will be assessed by Aelfie LLC.
We accept returns of all items that are not on sale or custom ordered. We do not accept returns on items that are on sale or purchased with a coupon code.
We do not accept returns on international orders.
For furniture or carpets over $500 there is a 10% restocking fee.
For orders that have a lead time, we will email you a confirmation confirming the lead time for your order. Once we hear back, the order gets send into production. If you need to cancel an order after that time a 10% restock fee applies. After 30 days you are not able to cancel the order.
Please ship returns to:
2 Main Street
Sag Harbor, NY 11963
Customer is responsible for shipping items back to our warehouse. Insure your package in the event of a lost shipment or damage during shipment. If item has been damaged, lost in transit or returned in unacceptable condition we will not issue a refund. This is at our discretion.
In case of refund, neither the original shipping cost nor the return shipping cost will be repaid.
Please include your invoice with your return and email firstname.lastname@example.org when tracking information becomes available.