When will I receive my item?
We ship in-stock items within 3 business days of purchase. If an item has a lead time, it will be stated in the product description. We ship using UPS and USPS and provide tracking information.
I was not home to receive my package. What now?
Our re-shipping fee is $10.
I am an international customer. Do I have to pay customs fees?
All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping. If you have other questions regarding duties and taxes in your country, please contact your local customs office.
How do I make a return?
If you would like an exchange or a refund, please alert us within 3 days of receiving your purchase. Product must be returned within 14 days unused, unopened (in the case of bedding) and in good condition. Condition will be assessed by Aelfie LLC. We happily exchange products whose value is $75 and over. We accept returns of all items that are not on sale (including coupon codes), custom ordered, or made to order.
If item has been damaged or returned in unacceptable condition, we will not issue a refund. This is at our discretion.
In case of refund, neither the original shipping cost nor the return shipping cost will be repaid.
Returns must be sent with a tracking number.
61 Greenpoint Avenue
Brooklyn, NY 11222 USA
Please include a copy of your invoice with your return. Thank you!